Shipping policy

Free Shipping

We offer free standard shipping on orders of $35.00 USD or more shipped within the United States. Orders under $35.00 ship for a flat rate shown at checkout.

Where We Ship

We currently ship to the United States and Canada only. If your address is outside these two countries, we are not able to ship your order at this time. Shipping to Canada is calculated at checkout.

Processing Time

Orders are usually processed within 2 to 5 business days before they ship. Processing time does not include weekends or holidays.

Delivery Time

Our items ship from different locations, so delivery times vary by product. After processing, most orders arrive within these general ranges:

Destination	Estimated delivery after processing
United States	8 to 14 business days
Canada	8 to 15 business days

These are estimates, not guarantees. Delivery can take longer during busy periods, bad weather, or customs checks.

Multiple Packages

Items in the same order may ship separately and arrive on different days, depending on where each item ships from.

Tracking

When your order ships, we will email you a tracking number when one is available. Tracking can take a few business days to show updates. If your order shipped more than 5 business days ago and tracking still shows no information, please contact us.

Customs, Duties, and Taxes

Orders shipped to Canada may be charged customs duties, import taxes, or fees on arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Shipping Address

Please check that your shipping address is correct before you place your order. We are not responsible for orders sent to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible and we will try to update it before the order ships. If we make an error with your address, we will resend your order at no cost to you.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us and we will help track it down. If your package is lost, we will send a replacement or issue a refund, whichever you prefer.

Contact Us

If you have any questions about shipping, email us at support@deskwerkz.com.