Refund policy

30-Day Returns

You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please include your order number or proof of purchase.

How to Start a Return

Email us at support@deskwerkz.com with your order number and the item you would like to return. We will reply with the address to send it to. Items sent back without first contacting us cannot be accepted.

Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping service, because we cannot issue a refund for a return we do not receive. If your item arrived damaged, defective, or is not what you ordered, we will cover the return shipping or send a replacement at no cost to you.

Damaged or Wrong Items

Please inspect your order when it arrives. If an item is damaged, defective, or wrong, contact us within 7 days of delivery with your order number and a photo of the issue, and we will make it right.

Non-Returnable Items

Gift cards cannot be returned. Opened incense and other consumable items cannot be returned for hygiene reasons unless they arrived damaged or wrong.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 5 business days. Original shipping charges are not refunded unless the item arrived damaged or wrong. Your bank or card company may take a few extra days to post the refund.

Contact Us

If you have any questions about returns, email us at support@deskwerkz.com.